Privacy Policy

Form Society Pty Ltd Privacy Policy
Effective Date: 07.09.2024

At Form Society Pty Ltd (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of information when you interact with us:

  • Your name, date of birth, address, phone number, and email address.

  • Payment details (processed securely via our third-party providers).

  • Health information (such as medical conditions, injuries, or other information relevant to your participation in classes).

  • Login details for online memberships.

  • Interaction history with us (class bookings, purchases, enquiries).

  • Any information you provide in surveys, competitions, promotions, or social media engagement.

2. How We Collect Information

We collect personal information in various ways, including when you:

  • Sign up for classes, memberships, or workshops.

  • Book or purchase classes through our website, app, or third-party booking system.

  • Complete registration forms, health waivers, or agreements.

  • Communicate with us by phone, email, text, or social media.

  • Access our website or online platforms (some information may be collected via cookies or analytics tools).

3. Why We Collect and Use Information

We collect and use your personal information to:

  • Manage class bookings, memberships, and payments.

  • Provide you with safe and effective Pilates, fitness, and wellness services.

  • Communicate with you about your bookings, offers, updates, and events.

  • Comply with our legal and regulatory obligations.

  • Improve our services, website, and customer experience.

  • Market our services, products, and promotions (you can opt out at any time).

4. Disclosure of Information

We may share your personal information with:

  • Our employees, contractors, and instructors (to deliver services).

  • Third-party service providers (such as payment processors, booking platforms, IT support, and marketing tools).

  • Medical professionals (in an emergency).

  • Government authorities, regulators, or law enforcement if legally required.

We will not sell, rent, or trade your personal information to third parties.

5. Sensitive Information

We may collect health information (such as injuries, medical history, or pregnancy status) to ensure we can provide you with safe participation in classes. This information will only be used for this purpose and handled with the highest confidentiality.

6. Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information may be stored electronically (on secure servers) or in hard copy. When no longer required, we will take reasonable steps to securely destroy or de-identify your information.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details below.

8. Direct Marketing

We may use your personal information to provide you with updates, offers, and promotions related to Form Society Pty Ltd. You may opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Overseas Disclosure

Some third-party service providers we use may store data overseas (for example, cloud storage providers). We will take reasonable steps to ensure that any overseas recipients comply with the Privacy Act and APPs.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Form Society Pty Ltd
Email: hello@formsociety.com.au
Website: https://www.formsociety.com.au
[Insert business address if you want it published]