Refunds & Cancellations Policy

At Form Society Pty Ltd ("we", "our", "us"), we value flexibility while ensuring fairness for all members, clients, and instructors. This Refunds & Cancellations Policy applies to all classes, memberships, appointments, private classes, studio hire, events, retreats, and services. By booking with us, you agree to the following:

1. General Refund Policy

All purchases, including memberships, subscriptions, class packs, casual passes, appointments, private classes, studio hire, workshops, events and retreats, are non-refundable except where required under the Australian Consumer Law (ACL).

Refunds will only be issued where services are not provided as promised or where required by law.

Change of mind, non-attendance, failure to use services within the validity period, or cancellation outside the terms of this policy does not entitle you to a refund.

Where a credit is provided under this policy, it will be issued as an account credit only. No cash or card refunds will be provided unless required by the Australian Consumer Law.

2. Class Bookings

Cancellations

Bookings may be cancelled up to 8 hours before the scheduled class without penalty.

Late Cancellations & No-Shows

If you cancel within 8 hours of the class start time or fail to attend:

• Casual passes, class packs, 2 Per Week memberships and 5 Per Month memberships will forfeit one class credit.

• Unlimited Memberships will not incur a late cancellation fee.

All cancellations must be made through our booking system.

3. Appointments, Private Classes & Studio Hire

All appointments, private classes and studio hire bookings require full payment at the time of booking to secure your reservation.

Cancellations or rescheduling requests must be made at least 7 days prior to the scheduled booking.

Where at least 7 days' notice is provided, the payment will be issued as a studio credit for future use.

Cancellations made with less than 7 days' notice, or failure to attend the booking, are not eligible for a refund or credit.

Payments made for appointments, private classes and studio hire are non-refundable.

4. Memberships & Subscriptions

Weekly Subscription Memberships

• A minimum commitment applies where specified in your membership agreement.

• After the minimum term, cancellations require 7 days' written notice to hello@formsociety.com.au.

• Membership suspensions are permitted for up to 4 weeks, no more than once in a 3-month period, unless otherwise stated.

Upfront Memberships & Class Packs

• Must be paid in full prior to the first class.

• Expiry dates are fixed and cannot be extended unless otherwise agreed in writing.

• No refunds, transfers or holds apply.

5. Events, Workshops & Retreats

• Payment terms for each event will be outlined at the time of booking.

• Deposits are non-refundable.

• Participant cancellations are not eligible for a refund unless otherwise stated in the event-specific terms.

• If Form Society cancels an event, participants will be offered either a full refund or a credit towards a future event.

6. Studio Closures & Schedule Changes

If Form Society cancels a scheduled class, appointment or service due to instructor illness, operational requirements or studio closure, an appropriate credit, rescheduled booking or refund (where applicable) will be provided.

We are not responsible for incidental costs such as travel, accommodation or other expenses.

7. Exceptions

Refunds or credits outside this policy may be considered in exceptional circumstances, including:

• Serious illness or injury supported by a medical certificate.

• Relocation outside the Perth metropolitan area (or outside the service area of the booked studio) with supporting evidence.

Any exception is assessed on a case-by-case basis and remains at the sole discretion of Form Society Pty Ltd.

8. Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.